Sunday, September 13, 2009

He's Gone

So I had a couple of things cooking for this next installment. Once I had the pictures, I was going to write about taking Oliver to Fenway Park. It was really fun. I also had a reunion with Dave Garrow while in Rhode Island, and got to meet his family. It was really good to see him again, and I am looking forward to doing some more catching up with him. I was really looking forward to writing about these things.

Then something funny happened.

I was "laid off."

I put that in quotes because it is far too open-ended to have much of a meaning. And I don't plan to explain its definition necessarily in this entry. You will have to put it together for yourselves.

Here comes a sharp turn, but trust me when I tell you we're coming back to the subject at hand.

How do you like your movies? Do you like the ones that have happy endings? Or at least endings that make sense and everything is tied together with a neat little bow?

If your answer is "yes," I'm afraid this entry will disappoint. This entry is going to be one of those movies with an ending that makes you wonder or think. It will not be neat.

I am SURE that there are many of you out there who would love me to go absolutely nuclear on this situation I now find myself in. Not a happy ending for sure, but at least highly satisfying. Trust me when I tell you that I could, but you are going to have to settle for disappointment if it is carnage you wish for.

There are two main reasons for this. First, I am seeking employment elsewhere and it wouldn't look very good to a prospective employer if they found a blog post from me annhilating my previous job. Second, I'm not a big believer in burning bridges. Plus I truly feel that everything happens for a reason, not that it is very apparent right now.

However, I can imagine that many of you are confused as to how this situation is even possible, and that is the real reason that I'm here writing this. So here goes something.

I started at the Tin Woodsman (or Crosby & Taylor) in 2002, one year after Nancy started. I was a regular production worker. Those of you who know me (100% of all my readers, presumably) know that I work my butt off, I am intelligent, and I care. Naturally, this is what I did at the TW. So I became Tim's (the Production Manager at the time) right-hand man of sorts. He saw that I was enthusiastic, normal, and trustworthy and fed me responsibility. Of course I took it.

Eventually Tim went into more of a designer's role, and that opened up a spot for me as Production Manager. At around the same time, I was starting to have a school schedule that interfered more with work, and I should say that the flexibility of the work schedule was always something I appreciated very much. I was allowed to work when I could, and I never took that for granted.

Anyway, Production Manager. Change is the name of the game in life. Change is the absolute rule at the TW. I was always fine-tuning systems to make things more efficient. Or creating new ones from scratch. I could do this because I was working very closely with the entire process, and could see how each change would affect all the other steps. Sometimes, however, panic would set in and the system would be taken away from me. Obviously, this hurt a lot. It meant I wasn't doing a good enough job, or that what I did do every day was taken for granted or viewed as meaningless. And at first I battled back, because I cared about the company. I didn't give a damn if the system was mine, her's, or the homeless guy's in the car out front - I just wanted it to work. And I KNEW that the new system didn't take everything into consideration and would cause more harm than good.

This happened a few times. Each time got easier, because each time I cared less. I figured out that my obedience was more important than my concern, and realized that a vibrant company cannot be run on such values. Plus, I was finishing school soon and what better time to start a career? So I left.

The career lasted a month-and-a-half. The job was, quite frankly, awful. It was an impossible situation and if you are a prospective employer reading this, I'll be more than happy to explain why in an interview. Otherwise, just know that it was very bad.

So I asked to come back, tail between my legs. I was graciously accepted, and even asked what I could offer the company that I learned in school! Egads! I was given a week to compile a portfolio of sorts, and I was looking forward to putting my schooling to use for the company (and people) I cared about.

So many long stories to make short here. The schooling I ended up using most was what I learned in two classes about Microsoft Excel. What I wanted to do was reduce the constant paranoia of the place by helping create this thing called a budget.

See, there were always spasms of money fears. These resulted in "spending freezes" or mass layoffs. I felt like since I went to school for Finance, graduated Cum Laude (while working full-time, buying a house, remodeling that house, planning and executing a great wedding, having a child), I had some things I could offer the TW.

In fairness, my wife and two brothers work there and perhaps me knowing too much about the finances would cause conflicts. I can understand this thinking, although it is fear-based. What should be known is this; I was once in the break room taking one of the many TW quizzes, when I noticed an unusual sheet at the bottom of the pile. It took two seconds for me to realize that it was a hand-written list of all the employees and what they had made for the previous year. It took me two more seconds to realize that I was getting paid nearly half of what the previous Production Manager made for doing the same job. And it took me two more seconds to destroy it and never talk to anyone about it. In retrospect, perhaps I should've brought this up sooner.

I didn't complain, I didn't slack, and as a matter of fact I was constantly put in a position where I tried to explain why raises weren't coming so often for others. Now you know.

The fact of the matter is I was the perfect person for the job, and yet it never happened. If I were a son, obviously I'd still work there. But more importantly, I am convinced the money troubles that caused my departure would be history. I'm not saying I'd increase sales. I'm saying that there's more to planning the financing of a business than having an accountant. By definition, an accountant counts what already happened. Finance projects. A budget and a Statement of Cash Flows are powerful tools.

I promised I wouldn't get bitter, and I'm sorry if there seemed to be sour grapes here. I want to convey that I am grateful for a lot of things, like the aforementioned flexibility, the opportunity to work with friends, the child-care for Oliver's first two-and-a-half years, the satisfaction of taking a mess and ending with a nicely packed order.

But what may seem like anger is not. It's disappointment. The reason that people stay at the TW is because it is almost perfect. Employees can see perfection on the horizon. They think they can help get there, wherever "there" may be. For me it was helping ease the financial worries.

So close.

My fear today is this - for the first time since I've worked there the crew is going to feel like the possibility of perfection is gone and it's never coming back. And I will say this for myself - I can motivate an demoralized crew. But I am gone. I got in the ship with perfection, and set sail. The place that has given me so much, has paid for my home and wedding and Oliver's healthcare and my car and vacations, it is in trouble. And I can't help it anymore.

By the time you read this, you will have gotten on with your lives. Most likely you are going to work, or school, or another day of retirement. The same as always.

But for me, right now, it is Sunday night. When I wake up tomorrow, I'm not going to work.

2 comments:

  1. Matt,
    Very good post. I am very impressed with your level headed approach to this. Obviously you were a valuable empployee and still care about the company. One thing I gotta say is that often in these situations where fear is the basis for many decisions, (by the way there is usually a control issue that goes hand in hand with that fear)as you saw from your many attempts to assist and improve the business model, it is nearly impossible to change the basic nature of another person. Even if you have the absolute best of intentions. I think that TW has great products and great people and I've always thought they were on the verge of being really great. However those in charge would have to be able to let go of things that they do not have a full understanding or grasp of. Until that happens TW will never really get off the ground, the crew will not feel loyalty to give if they feel it is not given to them. Perhaps the best thing to come out of this is a profound life lesson about who you (or I, or anyone who works at TW) really wants to be. How do I want to run my life or my business, what do I want my relationships to be based on and am I am to input and change without fear that if it doesn't come from me it is not worthy. Anyway, great post, you have conducted yourself with class and true introspect. Bravo.

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  2. oops...should have said and am I open to input and change without fear....

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